Shipping policy

Shipping Costs

Free Shipping: Shipping is always free for all orders.

Shipping Range

Delivery Area: We currently ship internationally.

Future Expansion: We are considering expanding our delivery areas soon.

Order Processing Time

Processing Time: Orders are processed within 2–3 business days (Monday to Friday).

Shipping Time: Shipping takes approximately 5–8 business days (Monday–Friday) from the moment your order has been processed.

Cut-off Time: Orders placed before 5:00 PM (GMT-8) will be processed the same day; those placed after will be processed the next business day.

Delivery Time

Total Delivery Time: From order placement to delivery, please allow 7–11 business days (Monday–Friday).

Shipping Process

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours with photo evidence before returning the package. Our team will quickly find a solution.

Lost Orders: Most deliveries arrive on time. If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service for assistance.

For larger orders, items may be shipped in multiple packages. In such cases, the remaining items usually arrive within 1–3 business days after the first package.

Returns

Returns Policy: If you ordered the wrong product or the size doesn't fit, please return the item and place a new order for the correct size or color. For detailed instructions, please refer to our Return Policy.

Contact Us

Shop name: Almoliving
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central Hong Kong

Customer Services Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT-8)
Saturday & Sunday: 9:00 AM – 4:00 PM (GMT-8)

Phone number: +85257408911
Email: info@almoliving.com

We aim to respond within 24 hours