Refund policy

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

Return Window: Items can be returned within 30 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.

Return Instructions

Step 1. Contact Customer Service: Email info@almoliving.com with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or by us if defective or incorrect.

Refund Policy

Processing Time: Approved refunds will be processed to your original payment method within 7 days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at info@almoliving.com.

Exchange Policy

We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.

Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours with photo evidence. We'll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

Incorrect Product: If you receive an incorrect item, please contact us, and we'll cover the return shipping and send you the correct item promptly.

Lost Packages: Most deliveries arrive on time. If your order has not arrived after the regular delivery time plus 3 additional days, please contact our customer service for assistance.

For larger orders, items may be shipped in multiple packages. In such cases, the remaining items usually arrive within 1–3 business days after the first package.

Warehouse Address

Please send us an email at info@almoliving.com so we can provide you with the return address and help you return your item(s).

Contact Information

Shop name: Almoliving
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central Hong Kong

Customer Services Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT-8)
Saturday & Sunday: 9:00 AM – 4:00 PM (GMT-8)

Phone number: +85257408911
Email: info@almoliving.com

We aim to respond within 24 hours